Item: IT Support London
Rating: 4.8
Author: the final step

We understand the importance of safeguarding your data. Our comprehensive data recovery and protection services are designed to ensure that your valuable information is always secure and easily retrievable. Whether you're facing accidental data loss, hardware issues or a cyber attack, our expert team is here to help you recover your data quickly and efficiently. We also implement robust data protection measures to prevent unauthorised access and avoid breaches, giving you cyber security peace of mind and allowing you to focus on your business operations.

Data Recovery

Data recovery involves retrieving lost, corrupted or accidentally deleted data. This process is essential for ensuring business continuity and minimising downtime in the event of data loss. Effective data recovery strategies include regular backups, using reliable recovery software and having a disaster recovery plan in place. By implementing these measures, you can quickly restore lost data and resume normal operations with minimal disruption.

Data Protection

Data protection focuses on safeguarding your data from unauthorised access, breaches and other security threats. This involves implementing various security measures such as encryption, access controls and regular security audits. Additionally, data protection includes ensuring compliance with relevant regulations and standards to protect sensitive information. By prioritising data protection, you can maintain the integrity and confidentiality of your data, build trust with your clients and avoid costly data breaches.

Recovery means different things to different organisations. But is defined by answering two key questions:

How much data is acceptable to lose?
How much downtime is acceptable?

Most people would say they don't want any data loss, nor any downtime. But that is impossible or at least very expensive to achieve.

Planning your recovery is about being realistic about what data is most important, how quickly you need to restore and in what order and figuring out how you can carry on working as that process happens. Then putting in place backup systems that allow you to do that.

Backups are important. But being able to recover data and work with it, is the real target.

Recovering a single file is relatively quick and easy if set up correctly.

Recovering all your data after a ransomware attack when negotiating with criminals. That is complex, stressful, time-consuming and disorienting.

We do simple file recovery tests every month. For those who need it, we do annual or bi-annual full disaster recovery practices. We always learn something new. That's why we practice. You don't want a real fire to be the first time you are trying to put one out.

Cyber security is often referred to as a journey rather than a destination.

Criminals are constantly evolving how they get around defences. And so we have to improve countermeasures.

Governments, regulators, insurers and business prospects are aware of the dangers, so ask organisations to state the protections they have in place.

Our proven process maps out your risks, identifies your most impactful, cost-effective mitigations and plans a budgeted roadmap for your security journey. We then set about implementing the plan and review it quarterly.

Security professionals talk about criminals having a large "attack surface" to exploit. This just means they have many ways defraud us.

Criminals target users (logins, phishing), devices (laptops, phones), connections (WiFi), and identities (spoofing, vishing, smashing). That's a lot of methods to exploit.

That's why we offer a range of security services from anti-virus, through security awareness training, to a Security Operations Centre with MDR and SIEM.

These are offered in three packages to make them easier to implement and more cost-effective.

Protecting your data requires layers of security to prevent intruders.

No security can guarantee your safety, so it's best to prepare for the worst.

That means having a backup to restore from, a continuity plan to keep you working whilst you recover and a recovery plan to get you back to full working strength as quickly as possible.

We have real world experience delivering all of these steps. They require planning and practice so that when you are under the most pressure you can work the plan efficiently.

At the turn of the century, we tried several backup and recovery systems that didn't deliver on their promises. When we explained our findings to Datto they were the only company to value our feedback and use it to improve their systems. We were invited onto their advisory committee.

In 2005 we were unexpectedly unable to get into our office due to a terrorist incident. In the two weeks we were locked out we learned even more about the practicalities of business continuity and recovery plans.

It's one of the reasons why we offer our clients "fire drill" recovery practices and table top exercises to test response plans.

Here are some of the situations we help small and medium-sized businesses plan for:

Backup Microsoft 365 and recover to the Cloud.
Back up on-premise servers with recovery on-premise and to the Cloud.
Backup key systems to the Cloud.
Backup Line of Business servers to on-premise or the Cloud.

Recently we have encountered a new type of recovery need. Where websites or social media accounts have been cloned. To get the scam site taken down, you first need to be aware of it and then prove ownership of the brand. We are testing solutions.

We are all human and we all make mistakes.

Education is an important part of data protection and recovery.

Better security often means less convenience. But you need to avoid staff using their own IT because it's easier, but it's not as protected or backed up.

Recovering your business is a pressured situation. The better you understand your role in it, and have practised it, the better and quicker you will recover.

We help senior managers plan, implement, buy wisely and educate their teams about constitutes good security and best practice recovery.

We also help with form-filling for due diligence when insurers and prospects ask for details.

We believe in building long-term partnerships with clients and suppliers.

It's why we still have clients from our first year of trading, why Datto (a leading backup and recovery company) inducted us into their hall of fame, why ConnectWise's VP cited us at a global industry event for our best practice approach.

We have considerable expertise in backup and recovery for small and medium businesses. Our sister company, Lyra Recovery, helps larger enterprises with their recovery needs.

We run educational events with insurers, the police and recovery experts to keep our clients well-informed and better protected.

The Final Step provides a professional, user-friendly, solutions-focused service. I have recommended the company to many contacts.

Laura Devine - Managing Partner, Laura Devine Immigration

City of London, London

IT Support company peter-martin-intermusica

TFS’s philosophy of building long-term working relationships is evident throughout. They care about partnership rather than just short-term transactions.

Peter Martin - Director, Intermusica

Westminster, London

The Final Step did a really fantastic job. We are a highly demanding client and have very specific requirements. Throughout the whole process, TFS maintained a methodical, thorough approach which has resulted in a first-class set-up which supports us perfectly.

Mark McDerment - Finance Director

London

We have used The Final Step as our IT support for nearly a year and a half and we couldn’t be happier with the level of service that they provide. They have helped to massively transform our IT infrastructure, enabling us to tighten our security as well as seamlessly moving us to cloud-based working.

Nicola Creighton - Office Manager, Fox Rodney Search

City of London, London

Data Recovery & Protection Services for Businesses in London

Providing data protection & recovery services to small and medium-sized businesses

What do data recovery and protection cover?

Data Recovery

Data Protection

How our Data Protection & Recovery service works

Recovery Target

Start with the end in mind

Fire drills

Practice your recovery

Multi-layers

Build layers of security

Holistic

A wide range of protections

Why choose The Final Step for your Data Protection and Recovery?

Best practice

Cyber Essentials

Real world expertise

Recovery options

Long-term relationships

Strong partnerships

Certified by and partnered with the best

Free 30 minute data protection & recovery consultation.

We are here to help you fulfil your potential through technology