Microsoft 365 Cloud Backup & Recovery Services for Businesses in London

The Final Step offer cloud backup and recovery services to SMBs in London and Greater London. Microsoft's backup alone is not sufficient - you need a third party backup and recovery provider to ensure you're truly secure and can recover in the case of unforeseen events.

Speak to a 365 backup and recovery expert

Providing M365 backup and recovery to small and medium-sized businesses

Having a backup for your Microsoft 365 environment is incredibly important, as it allows you to recover if your data is ever lost. This doesn't just mean in the event of a cyber attack or breach, but also in the event of human error or unexpected hardware issues. A backup means your data is secure and easily retrievable in these situations, giving you peace of mind. Our expert team of engineers is on hand to help you backup and recover your data effectively.

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Why should you back up your Microsoft 365 environment?

Peace of mind

Knowing that the majority of your M365 data is protected, backed up and recoverable gives you day-to-day peace of mind. Our M365 backup services cover Exchange; shared data; Teams; groups; OneDrive and SharePoint data; and litigation hold items. Whilst Microsoft have some backup baked in to their offering, they don't advise you to rely on it, yet many companies do. It's important to have a third-party backup in place so that if Microsoft experiences downtime, your data is still available to you. Our backup and recovery solution is compatible with all Microsoft Office 365 plans, so whether you're using Business Standard, Business Premium or something like F3, you're covered.

 

Stay compliant

Our solution helps you stay compliant with regulations like GDPR, ISO 27001 and HIPAA. Taking compliance seriously means your clients and suppliers are happier to work with you and feel more confident that you care about your data and theirs. So much sensitive data nowadays is shared between clients and suppliers - if you're not compliant with regulations and you lose your clients' data, some of the blame may fall on you. We take compliance seriously and we want to help you do the same.

 

Easy recovery

Our goal is to make recovery as easy and stress-free as possible. Once you've suffered any unexperienced data loss, the last thing you want to be doing is worrying about how long it'll take you to recover. We make this possible with one-click restore of Exchange data; unlimited point-in-time restore with historical snapshots; and smart granular restore by data, attachment or keyword.

How our M365 backup and recovery service works

Recovery Target

Start with the end in mind

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It's safest to assume you will have a security incident. We'll help you answer two crucial questions...

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Recovery means different things to different organisations. But is defined by answering two key questions:
  1. How much data is acceptable to lose?
  2. How much downtime is acceptable?

Most people would say they don't want any data loss, nor any downtime. But that is impossible or at least very expensive to achieve.

Planning your recovery is about being realistic about what data is most important, how quickly you need to restore and in what order and figuring out how you can carry on working as that process happens. Then putting in place backup systems that allow you to do that.

Fire drills

Practice your recovery

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A backup is only as good as your ability to recover it and use it.

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Backups are important. But being able to recover data and work with it is the real target.

Recovering a single file is relatively quick and easy if set up correctly.

Recovering all your data after a ransomware attack when negotiating with criminals? That is complex, stressful, time-consuming and disorienting.

We do simple file recovery tests every month. For those who need it, we do annual or bi-annual full disaster recovery practices. We always learn something new. That's why we practice. You don't want a real fire to be the first time you are trying to put one out.

Multi-layers

Build layers of security

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If you aren't developing your security layers you are falling behind.

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Cyber security is often referred to as a journey rather than a destination.
 
Criminals are constantly evolving how they get around defences, so we have to improve countermeasures.
 
Governments, regulators, insurers and business prospects are aware of the dangers, so they ask organisations to state the protections they have in place.
 
Our proven process maps out your risks, identifies your most impactful, cost-effective mitigations and plans a budgeted roadmap for your security journey. We then set about implementing the plan and review it quarterly.

Holistic

A wide range of protections

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Even SMBs are now expected to have extensive cyber security.

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Security professionals talk about criminals having a large "attack surface" to exploit. This just means they have many ways defraud us.
 
Criminals target users (logins, phishing), devices (laptops, phones), connections (WiFi, firewalls), and identities (spoofing, vishing, smishing). That's a lot of methods to exploit.
 
That's why we offer a range of security services from anti-virus, through security awareness training, to a Security Operations Centre with MDR and SIEM.
 
These are offered in three packages to make them easier to implement and more cost-effective.

Why choose The Final Step for your M365 backup and recovery?

Best practice

Protecting and being able to recover your data is about more than just taking a copy of it.

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Protecting your data requires layers of security to prevent intruders.
 
No security can guarantee your safety, so it's best to prepare for the worst.
 
That means having a backup to restore from, a continuity plan to keep you working whilst you recover and a recovery plan to get you back to full working strength as quickly as possible.
 
We have real world experience delivering all of these steps. They require planning and practice so that when you are under the most pressure you can work the plan efficiently. 

Cyber Essentials

...and Cyber Essentials Plus certified.

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We have helped many clients earn their Cyber Essentials Plus certification, which is the UK Government's base-line standard that all businesses should meet for the UK to be considered a safe place to do business. 
 
 

 Real world expertise

Recognised expertise in data recovery.

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At the turn of the century, we tried several backup and recovery systems that didn't deliver on their promises. When we explained our findings to Datto. They were the only company to value our feedback and use it to improve their systems. We were invited onto their advisory committee.

In 2005, we were unexpectedly unable to get into our office due to a terrorist incident. In the two weeks we were locked out we learned even more about the practicalities of business continuity and recovery plans.

It's one of the reasons why we offer our clients "fire drill" recovery practices and table top exercises to test response plans.

Recovery options

We provide a variety of options for different backup and recovery scenarios.

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Here are some of the situations we help small and medium-sized businesses plan for:
  1. Backup Microsoft 365 and recover to the Cloud.
  2. Back up on-premise servers with recovery on-premise and to the Cloud.
  3. Backup key systems to the Cloud.
  4. Backup Line of Business servers to on-premise or the Cloud.

Recently we have encountered a new type of recovery need, where websites or social media accounts have been cloned. To get the scam site taken down, you first need to be aware of it and then prove ownership of the brand. We are testing solutions.

 

Long-term relationships

Your best interests at heart and building a security-first mindset.

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We are all human and we all make mistakes.

Education is an important part of data protection and recovery.

Better security often means less convenience. But you need to avoid staff using their own IT because it's easier, but it's not as protected or backed up.

Recovering your business is a pressured situation. The better you understand your role in it, and have practised it, the better and quicker you will recover.

We help senior managers plan, implement, buy wisely and educate their teams about constitutes good security and best practice recovery.

We also help with form-filling for due diligence when insurers and prospects ask for details. 

Strong partnerships

We seek improvement from our strong relationships with partners and the IT community.

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We believe in building long-term partnerships with clients and suppliers.
 
It's why we still have clients from our first year of trading, why Datto (a leading backup and recovery company) inducted us into their hall of fame, why ConnectWise's VP cited us at a global industry event for our best practice approach.
 
We have considerable expertise in backup and recovery for small and medium businesses. Our sister company, Lyra Recovery, helps larger enterprises with their recovery needs. 
 
We run educational events with insurers, the police and recovery experts to keep our clients well-informed and better protected.
IT support Laura-devine

The Final Step provides a professional, user-friendly, solutions-focused service. I have recommended the company to many contacts.

Laura Devine - Managing Partner, Laura Devine Immigration

City of London, London

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TFS’s philosophy of building long-term working relationships is evident throughout. They care about partnership rather than just short-term transactions.

Peter Martin - Director, Intermusica

Westminster, London

The Final Step did a really fantastic job. We are a highly demanding client and have very specific requirements. Throughout the whole process, TFS maintained a methodical, thorough approach which has resulted in a first-class set-up which supports us perfectly.

Mark McDerment - Finance Director

London

We have used The Final Step as our IT support for nearly a year and a half and we couldn’t be happier with the level of service that they provide. They have helped to massively transform our IT infrastructure, enabling us to tighten our security as well as seamlessly moving us to cloud-based working.

Nicola Creighton - Office Manager, Fox Rodney Search

City of London, London

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Free 30 minute Microsoft 365 backup and recovery consultation.

If you have any questions about our Microsoft 365 backup and recovery services, please get in touch with us to book a free 30 minute consultation with one of our experts.