Onsite IT Support for Businesses in London

The Final Step offers not only remote support, but also high-quality onsite IT support for our clients. Our onsite support solution is specific to your needs - whether you need regular, routine onsite support or ad hoc visits to resolve issues, we can help.

Speak to an Onsite IT expert

Providing onsite IT support to businesses in London since 1987

Whilst a lot of IT support can now be delivered remotely, sometimes a little human touch is required. We deliver a totally unique experience to all of our clients - some only ever require remote support, others require ad hoc onsite visits for break fixes or project work and others opt for routine visits to ensure a regular onsite presence.

Many clients entrust us with keys or access codes, which can be particularly useful if you require out of hours support and have on-premise equipment that requires urgent attention. Serviced buildings are also much more common nowadays - we are familiar with liaising with landlords and other office staff, which is crucial particularly when dealing with comms rooms and leased line requirements.

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What are your options for onsite IT support?

Ad hoc visits

The majority of our clients require ad hoc onsite support, whether for break fixes, project work or important escalated issues. Nevertheless, each business has different requirements, expectations and needs - we have spent almost 40 years providing onsite IT services and understand how to cater our services to your preferences. Some of our clients host town hall meetings or other large broadcasts where they prefer an engineer to be on hand for any issues; many require intermittent comms room tidy ups, equipment installations or even comprehensive office moves where we will be onsite to install equipment and provide assistance; and others simply require onsite support for break fixes which we aim to assist with as soon as possible.

 

Routine visits

Some of our clients opt for regular surgery-style visits, where a TFS engineer will work onsite for a set time in any given period, such as one day a month. This gives individuals the chance to speak to our engineers and ask for IT advice and guidance. It also means that any non-urgent requests for change can be dealt with on a given day every month for example, providing consistency to businesses that prefer routine.

 

Onsite support outside of London or abroad

We support offices in the UK and abroad, depending on the location and network of partners available to us. This is assessed on a case-by-case basis, but if you require such support we will endeavour to provide a tailored service for you.

How our onsite IT service works

Dedicated engineers

Build trusted relationships

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Get to know your assigned engineers with regular visits.

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We dedicate two engineers to your site visits so they get to know you and the environment, but you still have cover for absences.
 
Arrange visits according to your preference. You may want remote-only support with ad-hoc visits as needed. But we have clients who we visit bi-weekly, weekly, fortnightly or monthly.
 
You will also have a dedicated Technical Account Manager who will oversee your environment and be available should you need them. 

Hybrid

We support lots of different organisations

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One and some working from home is the norm. But we support many arrangements...

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The way we work has changed considerably, so we support an array of different models.
 
Some clients are in their office all day, everyday with little working from home.
 
Some are entirely virtual or spend most of their time working from home with occasional work in serviced offices.
 
Many of our property clients need project teams to work in short-term temporary offices on a development site.
 
Others need their Line of Business applications on servers in private data centres that we can access to in order to support them.   

Local visits

Based abroad but opening a London office?

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We have several international partners who rely on us for "on the ground" London support.

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Being part of an international group and having founded the UK branch of an international technology peer group, we are often contacted to provide local-London support.
 
This is often a different type of arrangement. Rather than being the primary provider (most of which is done from abroad remotely) we are retained to provide local office support.
 
We ensure we are in line with existing helpdesk protocols and following the head office strategy. Our role is to help cover in the local time zone and apply local knowledge about such items as Internet connectivity, device warranties, training, etc.

Special projects

From desktop refreshes to disaster recovery

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Some examples of specialist site visits we do...

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  • Setting up audio-visual rooms.
  • Practising disaster recovery scenarios.
  • Supporting webinars and online town hall meetings.
  • Upgrading and replacing a number of workstations.
  • Tidying comms rooms.
  • Face-to-face security awareness training.
  • Heat-mapping WiFi point installations.
  • Setting up desks during office moves.
  • Working with our partner company to install infrastructure cabling.

Why choose The Final Step for your onsite IT support?

Flexibility

We cover office visits and hybrid organisations in a variety of ways.

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As you can see from our "How we Work" section above, we provide on-site support in a variety of ways.
 
From those who need one office in London to be covered as part of your entire organisation's managed service agreement.
 
To those who want occasional visits escalated from an international HQ on an ad-hoc basis.

Trips abroad

Because we are a trusted partner, many prefer us to go abroad than find local support.

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We have been asked to provide support abroad on many occasions by clients and partners who prefer to send us instead of finding a local partner. 
 
Destinations have included:
  • Mainland Europe
  • United States
  • Hong Kong
  • Australia

London based

Since 1987 we have been based in central London.

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If you are a London-based business or looking to open a London office for the first time you will benefit from local, technical expertise. We are close by when you need us to visit. 

Dedicated to service

We hire for attitude and train for skills

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Our engineers and admin staff are selected for their customer service values and trained on systems.
 
Everyone contributes ways to improve service delivery and is focused on providing a high-value service. Everyone believes they have something to learn and ways to improve.
 
As a result, our customer satisfaction survey scores are regularly 98.5% or above. Our most recent independent NPS score after a survey of senior managers  at the end of 2023 was 93.

UK and beyond

For those who work beyond London we have an extensive network.

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We are a trusted go-to resource for many international and UK partners who rely on us to provide on-the-ground and remote support to their UK or London operations.

Expertise

All our engineers are certified.

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The Final Step has been Microsoft Partner for over twenty years. We rely on our staff, certifications to maintain that status.

Whether we are setting up a Teams meeting room, heat-mapping Meraki WiFi access points, providing Cyber Security awareness training or consulting on your use of technology, you will have a friendly, certified, expert technologist at your service.

IT support Laura-devine

The Final Step provides a professional, user-friendly, solutions-focused service. I have recommended the company to many contacts.

Laura Devine - Managing Partner, Laura Devine Immigration

City of London, London

IT Support company peter-martin-intermusica

TFS’s philosophy of building long-term working relationships is evident throughout. They care about partnership rather than just short-term transactions.

Peter Martin - Director, Intermusica

Westminster, London

The Final Step did a really fantastic job. We are a highly demanding client and have very specific requirements. Throughout the whole process, TFS maintained a methodical, thorough approach which has resulted in a first-class set-up which supports us perfectly.

Mark McDerment - Finance Director

London

We have used The Final Step as our IT support for nearly a year and a half and we couldn’t be happier with the level of service that they provide. They have helped to massively transform our IT infrastructure, enabling us to tighten our security as well as seamlessly moving us to cloud-based working.

Nicola Creighton - Office Manager, Fox Rodney Search

City of London, London

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Free 30 minute onsite IT support consultation.

If you have any more questions about onsite IT support, please get in touch with us to book a free 30 minute consultation with one of our experts.