Item: IT Support London
Rating: 4.8
Author: the final step

With almost four decades of experience supporting businesses across London and Greater London, we provide tailored IT consultancy to streamline your IT infrastructure, improve your productivity and future-proof your operations. From quarterly business reviews to numerous projects, our IT consultancy services are designed to make your IT work for you, as a catalyst for your success.

Whether you're trying to grow, adopting new technologies or looking to protect yourselves from cyber risks, our expert team is here to help you succeed with expert consultancy tailored to your needs.

Avoiding hidden costs

Picking an IT supplier is a difficult undertaking. It’s easy to scroll through the proposal just to get to the costs at the bottom, check for any contract gotchas and sign on the dotted line. But ignoring the hidden costs could lead you to shopping for a new provider earlier than expected as the hidden costs become apparent. IT should be a catalyst for success – you need a supplier that understands your business.

Staying ahead of the curve

Small to medium-sized businesses don't have the time or budget to experiment with brand new technology that may or may not be a good fit. However, they also don't want to lag so far behind that their service or growth suffers. What these businesses need are experienced consultants to advise them on what tried and tested technologies they need to stay competitive. The link between competitiveness and technological competency is growing stronger than ever - make sure you choose experienced IT consultants who understand what you need.

Sensible roadmaps and decision-making

For your IT to be a catalyst to success, you need a holistic long-term plan that you are at the helm of. Senior members of a business often don't want to spend any time on IT, but you need to verify that your provider can provide the strategic input to leverage your IT and create a comprehensive plan, and that you can work effectively with them. So what should you look for? To name just a few, your provider should have robust planning frameworks; audits and IT that is fit for purpose; and they should translate complexity into simplicity. A provider that is capable of and experienced with these is a good sign of capable consultants.

The majority of our clients take consultancy as part of their managed service.

However, many want expert assistance for a particular project.

Project consultancy includes:

Cyber Security audits.
Recovery assistance after a security incident.
Technical audits.
Migration of data and emails.
Certifying in Cyber Essentials Plus.

Such projects are without further obligation but often lead to us working more closely together. Once you have hit a standard you want to maintain it.

For twenty years, we were part of an international, best-practice IT peer group. We have a large number of international partners.

Consequently, we are well placed to offer assistance if you are head-quartered elsewhere but have an existing, or are opening, a London-based office in need of local assistance.

As well as taking a consultancy lead, we are familiar with following others' protocols and providing appropriate local knowledge in support of those.

This includes a variety of solutions involving consultancy, helpdesk overlap, project work, local procurement and site visits.

We are often called in when firms believe IT is not providing the value it should or when there has clearly been a failure.

Even relatively simple IT implementations can go wrong, so we work hard to ensure that change is understood, embedded in behaviour and results in a return on investment.

Here are some functions that can disappoint with proper initial consultancy:

Nasty surprises about data loss and downtime.
VoIP system unfit for purpose.
Password management software that users continue to bypass.
Copilot licences that are underused for lack of training and championing.

An honest partnership is one of the reasons we have kept clients since 1987. We follow this path instinctively, but the best codification we have heard is Patrick Lencioni’s Getting Naked. To paraphrase, extremely roughly, he says trust is built on kind truth telling; discovering not selling and a readiness to admit mistakes and learn.

This is how we can help leaders of professional service firms fulfil their potential. We often start working with leaders who have a nagging sense of outgrowing their current IT approach. A more planned and mature approach is needed to meet the firm’s needs.

IT decision-makers are often busy senior business people who are not technical. We speak the language of business when we consult so that you make well-informed business decisions.

Oversimplifying is dangerous and overcomplicating leads to paralysis, neither of which produce very good outcomes.

“For the simplicity on this side of complexity, I wouldn't give you a fig. But for the simplicity on the other side of complexity, for that I would give you anything I have.”

― Oliver Wendell Holmes

Cyber security is one of the most common reasons for seeking external consultancy advice.

Organisations may have had an incident and need help recovering.

Or, they are proactively looking to assess themselves against security frameworks such as NIST or CIS. Or to certify to a standard such as Cyber Essentials or ISO.

We help with all of the above in order to satisfy insurers or regulators and reassure clients, suppliers and partners.

We can help you with audit, risk assessments, planning and budgeting what cyber security to put in place.

All our IT consultants are certified engineers with real-world experience.

We have excellent staff retention because we develop careers. We support our team with learning opportunities and hold them accountable for delivery.

Technology moves fast and requires an investment so you can understand it and get it to deliver results.

Engineers at all levels have to deliver and receive training in one of the technologies we work with. We have two training sessions a week.

We are not the most expensive nor the cheapest, but we are one of the best value managed IT service providers.

We understand the temptation to only factor in cost when looking for a small business IT support provider. Partly because:

Staying competitive is about controlling costs.
IT is considered a commodity, rather than an enabler.
Because it makes for an easier decision.

But make sure your Managed Service Provider has a consulting element capable of helping you be the best you can be.

The Final Step provides a professional, user-friendly, solutions-focused service. I have recommended the company to many contacts.

Laura Devine - Managing Partner, Laura Devine Immigration

City of London, London

IT Support company peter-martin-intermusica

TFS’s philosophy of building long-term working relationships is evident throughout. They care about partnership rather than just short-term transactions.

Peter Martin - Director, Intermusica

Westminster, London

The Final Step did a really fantastic job. We are a highly demanding client and have very specific requirements. Throughout the whole process, TFS maintained a methodical, thorough approach which has resulted in a first-class set-up which supports us perfectly.

Mark McDerment - Finance Director

London

We have used The Final Step as our IT support for nearly a year and a half and we couldn’t be happier with the level of service that they provide. They have helped to massively transform our IT infrastructure, enabling us to tighten our security as well as seamlessly moving us to cloud-based working.

Nicola Creighton - Office Manager, Fox Rodney Search

City of London, London

IT Consultancy Services for Businesses in London

Providing IT consultancy services to businesses in London since 1987

What's important when choosing an IT consultancy provider

Avoiding hidden costs

Staying ahead of the curve

Sensible roadmaps and decision-making

How our IT consultancy works

Continuous improvement

Fulfil your potential

Benchmark

Assess yourself against your competition

Collaborate

When you need a London-based partner

Quality outcomes

Embedding change

Why choose The Final Step for IT consultancy services?

Honest partnership

Simplicity

Our values

Cyber security

Expertise

Value for money

Certified by and partnered with the best

Free 30 minute IT consultancy consultation.

We are here to help you fulfil your potential through technology